Privacy Policy

1. Who We Are

v3cuci ("v3cuci", "we", "us", "our") operates the online casino and sports betting platform accessible at v3cuci.app ("Platform"). v3cuci acts as the data controller in respect of personal data collected from players and visitors to the Platform.

This Privacy Policy applies to all personal data processed in connection with your use of the v3cuci Platform, including account registration, deposits, gameplay, withdrawals, bonus participation, and customer support interactions. It should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

By creating a v3cuci Account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

2. Personal Data We Collect

2.1 Registration Data

When you register a v3cuci Account, we collect the following personal data:

• Full legal name;
• Date of birth (for age verification — v3cuci requires players to be at least 21 years of age);
• Email address;
• Mobile phone number;
• Residential address;
• Preferred currency (Malaysian Ringgit — MYR).

2.2 Identity Verification (KYC) Data

To comply with our licensing obligations, v3cuci may collect copies of identity documents including your Malaysian national identity card (MyKad), passport, or other government-issued identification, as well as proof of address documents such as utility bills or bank statements.

2.3 Financial Data

We collect transaction data related to your deposits and withdrawals, including payment method details (e.g., Touch n Go eWallet account references, Boost account details, Maybank, CIMB, or Public Bank account identifiers), transaction amounts, dates, and status records. We do not store full payment card numbers or full banking credentials.

2.4 Usage and Technical Data

We automatically collect certain technical data when you access the Platform, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session timestamps, pages visited, and navigation paths;
• Game history and wagering records.

2.5 Communications Data

We retain records of communications between you and v3cuci support, including live chat transcripts and email correspondence, for quality assurance and dispute resolution purposes.

3. How We Use Your Personal Data

v3cuci processes your personal data for the following purposes:

• Account administration: creating and maintaining your v3cuci Account, verifying your identity, and managing your account settings;
• Service provision: processing deposits and withdrawals, crediting bonuses, and enabling access to all Platform features;
• Legal and regulatory compliance: fulfilling our KYC, anti-money laundering (AML), and responsible gaming obligations under applicable international gaming licensing frameworks;
• Age verification: confirming that all players are aged 21 years or above prior to accessing real-money gaming services;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct;
• Customer support: responding to your queries, resolving disputes, and maintaining records of our interactions;
• Responsible gaming: monitoring gameplay patterns, applying player-requested limits, and intervening where required under our responsible gaming obligations;
• Analytics and improvement: understanding how the Platform is used in order to improve game selection, interface usability, and payment performance for Malaysian players;
• Marketing communications: sending promotional offers and updates, where you have opted in to receive such communications. You may opt out at any time via your Account settings.

4. Legal Basis for Processing

v3cuci processes your personal data on the following legal bases:

• Contractual necessity: processing necessary to perform our obligations under the Terms & Conditions you accepted upon registration, including account management, payment processing, and service delivery;
• Legal obligation: processing required to comply with applicable laws and our licensing obligations, including KYC verification, AML reporting, and age verification;
• Legitimate interests: processing necessary for fraud prevention, Platform security, responsible gaming monitoring, and internal analytics;
• Consent: for marketing communications and non-essential cookies, where we rely on your explicit consent, which may be withdrawn at any time.

5. Data Sharing and Disclosure

5.1 Service Providers

v3cuci engages third-party service providers who process personal data on our behalf, including payment processors (to facilitate transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank), identity verification service providers, cloud hosting and infrastructure providers, and customer support platform providers. These providers are contractually bound to process data only on v3cuci's instructions and to maintain appropriate security standards.

5.2 Regulatory and Legal Disclosure

v3cuci may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law or our licensing conditions. We will, where permissible, notify affected players of such disclosures.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of v3cuci's operating business, personal data held by v3cuci may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer that materially affects how their data is processed.

5.4 No Sale of Personal Data

v3cuci does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes.

6. Cookies and Tracking Technologies

v3cuci uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: required for the Platform to function, including session management, authentication tokens, and security features. These cannot be disabled.
• Performance cookies: used to collect aggregated, anonymous information about how players navigate the Platform, enabling us to identify and fix performance issues.
• Functional cookies: used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics cookies: used by v3cuci's internal analytics systems to understand usage patterns across the Platform. We do not share raw analytics data with third-party advertising networks.

You may manage your cookie preferences through your browser settings. Disabling essential cookies will affect the functionality of the Platform. Disabling performance or analytics cookies will not affect your ability to use v3cuci's core services.

7. Data Retention

v3cuci retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and licensing retention obligations. Specifically:

• Account data and KYC records are retained for a minimum of five (5) years from the date of account closure or last active use;
• Financial transaction records are retained for a minimum of seven (7) years in compliance with standard financial record-keeping requirements;
• Support communications are retained for three (3) years from the date of the relevant interaction;
• Technical and usage logs are retained for up to twelve (12) months.

Where retention beyond these periods is required for ongoing legal proceedings, investigations, or regulatory compliance, data may be retained until the relevant matter is concluded.

8. Data Security

v3cuci implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the Platform, encrypted storage of sensitive personal data, access controls restricting data access to authorised personnel on a need-to-know basis, and regular security assessments.

Notwithstanding these measures, no online platform can guarantee absolute security. If you become aware of any actual or suspected unauthorised access to your v3cuci Account, you should contact our support team immediately. You play an important role in keeping your account secure by maintaining strong, unique login credentials and logging out when using shared devices.

9. Your Data Rights

Subject to applicable law and our licensing obligations, you have the following rights with respect to your personal data held by v3cuci:

• Right of access: you may request a copy of the personal data v3cuci holds about you;
• Right to rectification: you may request correction of inaccurate or incomplete personal data;
• Right to erasure: you may request deletion of your personal data where retention is no longer necessary, subject to our legal and regulatory retention obligations;
• Right to restriction: you may request that we restrict processing of your data in certain circumstances;
• Right to data portability: you may request a structured, machine-readable copy of personal data you have provided to v3cuci;
• Right to withdraw consent: where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing;
• Right to object: you may object to processing based on legitimate interests where you have grounds relating to your particular situation.

To exercise any of the above rights, please contact v3cuci support via the Platform live chat or at the email address listed in Section 13. We will respond to verified requests within a reasonable timeframe, and in any event within 30 days of receipt.

10. International Data Transfers

v3cuci's Platform and supporting infrastructure may involve transfer of your personal data to servers or service providers located outside Malaysia. Where such transfers occur, v3cuci takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy, including through contractual protections with third-party processors.

11. Children's Privacy

The v3cuci Platform is strictly intended for persons aged 21 years and above. v3cuci does not knowingly collect personal data from individuals under this age. If we become aware that a player under the age of 21 has registered an Account, we will immediately suspend and close that account and delete or anonymise any associated personal data. 21+ Only

12. Amendments to This Privacy Policy

v3cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or Platform features. Material amendments will be communicated to registered players via the Platform or by email to your registered address, with reasonable notice before taking effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact & Complaints

For questions, access requests, or concerns about how v3cuci processes your personal data, please contact our support team via the Platform live chat, available 24 hours a day, seven days a week, or by email at: [email protected]

If you believe v3cuci has not adequately addressed your data protection concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.